How would you deliver constructive feedback TIP: Some leaders do not have the confidence to give members of the team constructive feedback, and then the team ends up stalling as a result. Feedback is

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when giving constructive feedback, I would always follow a 5-step process. Step one is to ask the person for permission to sit down face to face with them to talk about their performance. This is a powerful way to build trust. Step two is to talk about the positives and how you are used to seeing them perform a certain way. Step three is to explain what you have observed. And it is important to give them examples of what you have seen during. Step four, I would explain the impact of their actions. Finally, step five is where I would give clear goals for them to work towards to achieve the desired outcome. 3 1. Tell me a time when you were able to influence someone by only asking questions TIP: It is basically assessing your communication and influencing skills. 20 SUGGESTED ANSWER: I was attending a meeting with other team members where we were discussing the action plan for the creation of a new company product. Halfway through the meeting, one team members suggested we could save money if we used a cheaper product part. Everyone in the meeting felt this was a good idea, but I disagreed. I asked him three questions. The first question was, could we be sure that by using the cheaper part the product would be safe. The second question was how would product reviews and customer trust be impacted if someone found out, the part we had used was cheap, especially when we were going to charge a high price for the product. Finally, the 3rd question I asked was where we satisfied that using a cheaper product part was in line with the company's customer service charter and values. By asking these three simple questions, I convinced everyone that using a cheaper product part was not a good idea and the risks to the business were too great.