Tell me a time when something went wrong at work and you took control TIP: This is a really difficult question to answer correctly. It is important to give a specific situation you' ve been in where y

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In my previous role, I was concerned about the service. Our customers were receiving the poor customer service as a result of a supplier who continually let us down. We're late product deliveries and products also going out of stock. Nobody in the company seemed fazed by this issue, but I knew this have the potential to quickly damage the company's reputation, so I decided to take control. I asked a team member to research alternative suppliers that had a reputation for quality and reliability, and then to send me a list of those suppliers they felt was suitable. I created a draft contract that the new supply would need to sign that once I received the list of potential suppliers, I interviewed each one clearly and showed the suppliers what was the best for our company. They signed the contract and informed on current supply that they were no longer needed following that decision. Our customer service ratings increased significantly which further help to boost sales and revenue.